Privacy Policy
This is the privacy notice of Powwer Business Utilities.
We respect your privacy and are determined to protect your personal data. The purpose of this notice is to inform you as to how we look after your personal data when you visit our website. We will tell you about your privacy rights and how the data protection law protects you.
The purpose of this privacy notice This privacy notice aims to inform you on how we collect and process your personal data through your use of this website, including any data you may provide through this website.
Data controller(s)
Powwer Business Utilities is the controller and responsible for your personal data (referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice). Our contact details are 34 Russell Road, Woking, Surrey, GU21 4UU, email – For all data related matters please contact p.hudson@powwer.uk
Third-party links outside of our control
This website may include links to other third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to share or collect data about you. As we do not control these third-party websites, we are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped as follows Identity Data includes First Name, Last Name, and date of birth. Contact Data includes site or installation address, billing address, email address and telephone numbers.
If you fail to provide personal data
Where we need to collect your personal data either by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract (for products or services) that we have or are trying to enter into with you. In this case, we may have to cancel such a contract, but we will notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL DATA
You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Apply for our products or services or request marketing to be sent to you.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law permits us to. Typically, we will use your personal data in the following circumstances:
Where you have provided us with your written consent. We may use a Letter of Authority (LOA) to seek your permission to discuss your existing utilities services with your existing suppliers. The objective being to understand the scope of these services in order for us to provide a best fitting commercial and technical solution.
Performance of Contract – Processing your data where it is required for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest – To enable us to give you the best service/product and the most secure experience. We make sure that we consider and also balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you.
Comply with a legal or regulatory obligation – This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
We have set out below a description of the ways we plan to use your personal data, with the legal basis we rely on to do so.
Note that we may process your personal data for more than one reason depending on the specific purpose for which we are using your data.
Note that we may process your personal data for more than one reason depending on the specific purpose for which we are using your data.
| Purpose/Activity | Type of data | Basis for processing data |
|---|---|---|
| To register you as a new customer | Identity Contact | Processing of and performance for a contract with you |
| To examine the scope of your existing contract services
To tailor a commercial solution that best fits your business requirements To propose a technically advantageous solution |
Identity Contact Transaction | Processing of and performance for a contract with you
Necessary to comply with a legal obligation |
| Management of payments, fees and charges | Identity Contact Financial Transaction Marketing | Processing of and performance for a contract with you
Necessary to comply with a legal obligation |
| Managing our relationship with you by :- (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or complete a survey |
Identity Contact Marketing | Processing of and performance for a contract with you Necessary to comply with a legal obligation Necessary to keep our records up to date |
| Making suggestions and recommendations about products or services that may be of interest to you. | Identity Contact Usage Technical Profile | Required for our legitimate interests to develop our products and services and grow our business. |
Marketing
Providing choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to decide which products and services we believe may be of interest to you.
You will receive marketing communications from us if you have requested it or have purchased goods or services from us. In each case, you have not opted out of receiving that marketing.
Opting out
You can ask us to stop sending you marketing material at any time by emailing p.hudson@powwer.uk at any time.
Where you may have opted out of receiving marketing material, this will not apply to personal data provided to us as a result of a product / service purchase.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you require more detail, please send an email to the Data Controller at p.hudson@powwer.uk
WHO WE SHARE YOUR PERSONAL DATA WITH
Third parties will include the service providers for the service that we are either negotiating on your behalf or have entered you into on a previous occasion. These service providers will be from the following industries: – Telecommunications, Energy, Merchant services and other business utilities.
All third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
DATA SECURITY
Appropriate security measures are in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a specific business need to know. They will only process your personal data on our instructions whilst being subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we have a legally obligation to do so.
DATA RETENTION
Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected. This includes the satisfying of any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the potential risk of harm from unauthorised use or disclosure of such data.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data for six years after they cease being a customer for tax purposes and network requirements.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that such data is no longer of a personal nature) for research or statistical purposes.
YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you
The right to request that we correct any personal data if it is found to be inaccurate or out of date
The right to request your personal data is erased where it is no longer necessary to retain such data
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means)
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact p.hudson@powwer.uk
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
QUERIES, REQUESTS OR CONCERNS
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between us, please contact our Data Protection Officer at email p.hudson@powwer.uk
If this does not resolve your complaint, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
